CUSTOMER SUPPORT
CashAudit AI Support
Contact us about a Recovery Scan purchase, billing question, cancellation or refund request, scope question, or service issue.
Email: support@cashauditai.com
Do not email invoices, passwords, bank credentials, payment-card data, private keys, or unrelated sensitive records. After scope confirmation, paid customers receive the approved secure Dropbox File Request for evidence upload.
For billing or cancellation
Include the checkout email, company name, and approximate purchase date so we can reconcile the Stripe payment. Do not send card numbers.
For scan scope
Tell us whether the review concerns Freight invoices, Ocean demurrage & detention, or both. We will confirm the bounded scope before requesting documents.